Customer Service Department is a comprehensive platform for handling customer relationship of the company. It is responsible for handling access application, meter reading, payment processing, meter management and customer relationship.
24 hour service hotline: 963111
Call Center is the bridge between customers and the different functions of the company by handling billing information, service inquiry, repair services, and complaints. The service system has been updated on July 25, 2009 to provide more efficient, speedy and professional services.
Founded in 1964, Water Quality Monitoring Center is the largest and best equipped water quality monitoring facility in Hainan Province. It passed national measurement certification and was designated as national water quality monitoring facility in November 1995 and subsequently designated as provincial water quality monitoring facility by Hainan Waterworks Bureau in July 2007..
Water Quality Monitoring Center has the capability to test 8 categories of parameters (totaling 133 item) for drinking water, surface water, ground water and wastewater. It is in charge of tests for inlet water and outlet water as well as network water. Currently outlet water from Mipu Water Treatment Plant and network water conformance rate is 99% and 98% respectively, being one of the best in large-medium sized cities in China.
Founded in 1961, the Meter Bench Test Center obtained measurement authorization and measurement device repair license from Hainan Quality and Technical Supervision Bureau in 1996 and 2000 respectively and passed subsequent renewal inspections. It has been certified to conduct meter test, calibration and repair (DN15mm – DM200mm).
Mipu Water Treatment Plant currently supplies 70% of drinking water in Haikou. Its source water comes from Longtang in the upstream of Nandu River (Category II quality source water according to national standard). Its designed and maximum capacity is 240,000 m3/day and 270,000m3/day. In the past 10 years, Mipu Plant has operated safely and efficiently, producing higher than expectation performance indicators and an outlet water conformance rate of 99%.
The design capacity of Baishamen Wastewater Treatment Plant (Phase 1) is 300,000 tones / day. Wastewater is treated with activated sludge and discharged to deep sea. Residual sludge (180,000 tones / year) is processed through digestion process, resulting in biogas for power generation and processed sludge for agricultural purposes. Currently sales of processed sludge amounts to 300,000RMB / year and power generated reaches 250,000 kW·h / month, accounting for 25% of total electricity consumed by the plant. Reclaimed water can also be used for municipal landscape. In his visit to the plant in April 2008, President Hu Jintao praised the plant for its contribution to Haikou in terms of economic development and environmental protection.